Refund Policy

Effective Date: 01 July 2026

Thank you for shopping with Nextedge Shop, operated by Nextedge Innovation Private Limited.

This Refund Policy explains the terms and procedures applicable to refunds for eligible products purchased through our ecommerce platform, nextedgemart.in ("Website").

By placing an order or making a purchase through our Website, you acknowledge and agree to the terms of this Refund Policy, along with our applicable Terms & Conditions and Return, Replacement & Refund Policy.

1. REFUNDS FOR RETURNED PRODUCTS

If you wish to return an eligible product, you must initiate the return request within 1 day (24 hours) from the date of delivery of the product.

The returned product must meet the applicable conditions mentioned in our Return, Replacement & Refund Policy, including:

• The product must be unused and unworn.
• The product must not be washed.
• The product must be in its original condition.
• Original tags must be attached.
• Original packaging must be retained, where applicable.
• The product must not be damaged, altered, or modified by the customer.

Once the returned product is received and inspected, the refund will be processed if the return is approved.

2. REFUND PROCESSING

Approved refunds will generally be processed through the same payment method used for the original transaction.

The refund will generally be initiated within 15 to 20 business days after the return has been approved and the returned product has been received and inspected, where applicable.

The time required for the refunded amount to reflect in your bank account, card, UPI account, or other payment account may vary depending on the relevant bank, payment gateway, card issuer, or financial institution.

3. DUPLICATE PAYMENT

If a customer accidentally makes payment twice for the same order or transaction, the duplicate payment amount will be refunded after verification.

The eligible duplicate payment will generally be refunded through the same payment method used for the original transaction within 15 to 20 business days after verification.

Customers may be required to provide transaction details or other information to help us verify the duplicate payment.

4. REFUND FOR DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is:

• Damaged.
• Defective.
• Incorrect.
• Different from the product ordered.
• Missing from your order.

please contact our Customer Support Team as soon as possible after delivery.

We may request photographs, videos, packaging details, or other information to verify the issue.

After verification, we may provide an appropriate resolution, which may include a replacement, exchange, or refund, as applicable.

5. SHIPPING AND DELIVERY CHARGES

In case of a customer-initiated return due to reasons such as a change of mind or incorrect size selection, applicable shipping or delivery charges may be non-refundable, and the customer may be responsible for the applicable return shipping cost.

Where a return or refund is due to a damaged, defective, incorrect, or missing product attributable to us, the applicable shipping or return charges may be handled by us, subject to verification.

6. NON-ELIGIBLE REFUNDS

A refund may be rejected or denied if:

• The return request is submitted after the applicable return period.
• The product has been used, worn, or washed.
• The product has been altered or modified.
• Original tags have been removed.
• The product is damaged due to customer misuse or handling.
• The product is not returned in its original condition.
• The product does not meet the applicable return eligibility requirements.

7. REFUND STATUS

If you have not received your refund within the expected timeframe after receiving confirmation that the refund has been processed, please contact your bank, card issuer, payment provider, or relevant financial institution.

If the amount is still not reflected after the applicable processing period, please contact our Customer Support Team with your order number and transaction details.

8. CONTACT US

For any questions or concerns regarding refunds, please contact us:

Nextedge Innovation Private Limited

Brand: Nextedge Shop

Website: nextedgemart.in

Address:  OFFICE NO. 712, FLOOR NO. 7, JAINA TOWER 1, DISTRICT CENTRE, JANAKPURI, NEW DELHI - 110058

Email: info@nextedgemart.in

Mobile: +91-8920252003