Return Policy Page

Effective Date: 01 July 2026

At Nextedge Shop, operated by Nextedge Innovation Private Limited, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or if you wish to return an eligible product, please review the policy below.

1. RETURN POLICY

We offer a No-Questions-Asked Return Policy on eligible products, subject to the terms and conditions mentioned below.

Customers are requested to inspect their order immediately upon delivery and notify us promptly if the product is damaged, defective, incorrect, or if any item is missing.

If a product has been shipped incorrectly due to an error on our part, we will take appropriate steps to resolve the issue.

2. RETURN ELIGIBILITY

To be eligible for a return, the return request must be initiated within 1 day (24 hours) from the date of delivery of the product.

The product must be:

• Unused and unworn.
• Unwashed.
• Undamaged.
• In its original condition.
• Returned with all original tags attached.
• Returned with the original packaging, where applicable.
• Free from stains, marks, perfume, makeup, or any other signs of use.
• Not altered, modified, or damaged by the customer.

Products that do not meet the above conditions may not be accepted for return.

3. HOW TO INITIATE A RETURN

Before returning any product, customers must contact our Customer Service Department and request a return.

Customers should not send products back without receiving return instructions from our Customer Service Department.

To initiate a return, please contact us with:

• Order number.
• Customer name.
• Registered mobile number or email address.
• Product details.
• Reason for return.
• Photographs or videos, if requested.

Once the return request is reviewed and approved, we will provide the applicable return instructions.

4. RETURN SHIPPING CHARGES

In case of a return due to a change of mind, incorrect size selection, or any other reason not attributable to Nextedge Innovation Private Limited, the customer may be responsible for the applicable return shipping cost.

If the product received is damaged, defective, incorrect, or an item is missing due to an error attributable to us, we may arrange or bear the applicable return shipping cost, subject to verification.

5. RETURN INSPECTION

All returned products may be inspected after we receive them.

The return will be accepted only if the product meets the applicable return eligibility requirements.

If the returned product is found to be used, worn, washed, altered, damaged, or otherwise not in its original condition, we reserve the right to reject the return.

6. REPLACEMENT POLICY

If you receive a product that is damaged, defective, or incorrect, you may request a replacement within 4 days from the date of delivery.

The replacement request must be initiated by contacting our Customer Service Department.

After the returned product is received and inspected, an eligible replacement will be processed, subject to product availability.

The replacement product will generally be dispatched within 10 to 15 business days after the returned product has been received and the replacement request has been approved.

If the same product is unavailable, we may provide an alternative resolution, such as an exchange for another available product or a refund, as applicable.

7. REFUND POLICY

7.1 Return Refunds

If you return an eligible product in accordance with this Return Policy, the refund will be processed after the returned product has been received and inspected.

The eligible refund amount will generally be processed through the same payment method used for the original transaction.

Refunds will generally be processed within 15 to 20 business days after the return is approved.

The time taken for the refund amount to reflect in your bank account or payment account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

7.2 Duplicate Payment

If a customer accidentally makes payment twice for the same order or transaction, the duplicate payment amount will be refunded through the applicable original payment method.

The refund will generally be processed within 15 to 20 business days after verification of the duplicate payment.

7.3 Refund for Damaged or Incorrect Products

If a product is confirmed to be damaged, defective, or incorrectly delivered due to an error attributable to us, the customer may be eligible for a replacement or refund, as applicable.

The final resolution will be determined after verification of the issue and inspection of the returned product, where required.

8. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return or replacement due to hygiene, safety, or other applicable restrictions.

Products may also be considered non-returnable if they:

• Have been worn or used.
• Have been washed.
• Have been altered or modified.
• Are missing original tags.
• Are missing required original packaging.
• Are damaged due to customer handling.
• Have stains, marks, makeup, perfume, or other signs of use.
• Are returned after the applicable return period.

Any product-specific return restrictions will be communicated on the relevant product page or at the time of purchase, where applicable.

9. RETURN OR REFUND REJECTION

We reserve the right to reject a return or refund request if:

• The return request is submitted after the applicable return period.
• The product does not match the original order.
• The product has been used, worn, or washed.
• The product has been altered or modified.
• Original tags have been removed.
• The product is damaged due to customer misuse or handling.
• The product is not returned in its original condition.
• The product does not meet the eligibility requirements of this policy.

10. IMPORTANT NOTE ABOUT REFUNDS

Any applicable refund will be processed only after verification and, where required, receipt and inspection of the returned product.

The refund amount may be adjusted for applicable non-refundable charges, including delivery or shipping charges, where permitted under the applicable return terms and applicable law.

No refund will be made for products that are rejected due to non-compliance with the return conditions stated in this policy.

11. CONTACT CUSTOMER SERVICE

For return, replacement, or refund assistance, please contact us:

Nextedge Innovation Private Limited

Brand: Nextedge Shop

Website: nextedgemart.in

Address: OFFICE NO. 712, FLOOR NO. 7,JAINA TOWER 1, DISTRICT CENTRE,JANAKPURI, NEW DELHI - 110058

Email: info@nextedgemart.in

Mobile: +91-8920252003

Please keep your order number and registered contact details available when contacting our Customer Service Department.